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THE GOOD NOOK
STORE POLICY

Welcome to The Good Nook, your curated destination for thoughtfully designed home décor and accessories. All our products are crafted with care in our own workshops, ensuring quality, originality, and a personal touch. Please review our store policies below to understand how we operate.

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1. Order Processing

  • Orders are processed within 3–5 business days.

  • You will receive an order confirmation email after placing your order and a tracking link once your item is shipped.

 

2. Shipping Policy

  • Free shipping on prepaid orders.

  • We currently ship only within India.

For more details, please refer to our [Shipping Policy].

 

3. Return & Refund Policy

  • Returns accepted within 7 days of delivery for unused, original-condition items.

  • Refunds are processed within 7–10 business days once the returned product is approved.

  • Customised or made-to-order items are not eligible for return, unless defective or damaged.

  • In case of damaged items, notify us within 48 hours of delivery.

For more details, please refer to our [Return & Refund Policy].

 

4. Cancellations​

  • At The Good Nook, each product is thoughtfully crafted and processed promptly after an order is placed.

  • Orders once placed cannot be cancelled, as we begin preparing them immediately to ensure timely delivery. However, if you're not satisfied with your purchase upon delivery, you may request a return as per our [Return & Refund Policy].

 

5. Payments

  • We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD).

  • All payments are processed securely through trusted payment gateways.

 

6. Product Disclaimer

  • All our products are handcrafted, and minor variations in color, texture, or finish may occur. These are not defects but a reflection of the handmade nature of our products.

  • Product colors may slightly vary due to photographic lighting or screen settings.

 

7. Privacy Policy

We are committed to protecting your privacy. Customer data is used only to process orders and improve your experience. We do not share your information with third parties.

 

8. Customer Support

For any queries, concerns, or feedback, reach out to us at:
📧 thegoodnook@catalystdesign.in
📍 Available Monday to Saturday, 10:00 AM – 6:00 PM

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